Server The firewall rules are installed by the server installer, however if they get lost, this is what is required. SQL Browser: UDP, port 1434, local subnet SQL Server: UDP/TCP, program C:\Program Files\Microsoft SQL Server\MSSQL12.SPINALOGIC\MSSQL\Binn\sqlservr.exe, local subnet DICOM: TCP, port 104, local subnet And here are the scripts that will create each of these: netsh […]

When a patient gets adjusted, they are automatically billed. Sometimes they may be billed with a 100% discount i.e. billed $0.00 and you don’t know why. Here are the reasons this may happen: The Agreed Fee Limit has been reached for the active care program. Uncheck ‘Apply Agreed Fee Limit’ or increase the ‘Agreed Fee’. […]

If you have Windows updates turned off* on your PC and are running Windows 7, updating Spinalogic may require you to update the .NET (pronounced ‘dot net’) Framework. If so, get it from here. This site will determine the latest version you can install on your PC, so just install what it offers. * We […]

Calling must be running in just one place on your network at any given time. It checks to make sure you only have it running on one pc BUT if you run two instances on the same pc, it won’t work and you won’t get any warning. It is simply not designed for this unusual […]

Sometimes you may open a patient’s file and find all their images are super-zoomed-in and you have to zoom them all out again to view properly. The Cause This happens when you try to view a patient’s images but Spinalogic can’t access them on the server – usually due to a network problem. Spinalogic will […]

There are a number of rules applied when patients are being called. Sometimes, you may have Calling working fine but then it won’t call a particular patient. They may appear ‘stuck’ in the hotseats list. Here’s where to look. 1. Preferred Table You can set a patient to only get called to a specific table. If […]

Spinalogic does a lot of communication over your network to keep all the instances around your office in sync. If they are not staying in sync, it’s usually because your firewall is blocking it. Do the following test to check and to allow you to keep working… but you must not leave the firewall off […]

Before troubleshooting email sending, of course you must set it up in the first place! (Same for your SMS settings.) If you’re still having trouble… ** You’ll need some IT knowledge to proceed here. If you’re not sure, get IT support from your IT supplier. ** **Getting your smtp service working is not the responsibility […]

You can have documents print when patients arrive as part of their care program or specific tagged documents. To do this, you need a few things right first. The Best Doc Type to Use You are best to use Microsoft Word documents as you can set them up to mail merge the patient’s name, DOB, […]

If you try to Map and don’t see any times at all you can map to (and you know you are not fully booked!) it is probably because you don’t have any shift component for the affected doctor which is marked ‘Adjust’. Go to Settings..Appointments..Hours and check the ‘Adjust?’ box for the shift component the […]

When you install on a new workstation, you may get the following message: “You do not have network permissions to access the Spinalogic data path.” When you click through, you see: This means that your workstation can connect to the Database on the server but cannot connect to the Spinalogic File Share located at the […]