Server The firewall rules are installed by the server installer, however if they get lost, this is what is required. SQL Browser: UDP, port 1434, local subnet SQL Server: UDP/TCP, program C:\Program Files\Microsoft SQL Server\MSSQL12.SPINALOGIC\MSSQL\Binn\sqlservr.exe, local subnet DICOM: TCP, port 104, local subnet And here are the scripts that will create each of these: netsh […]
When a patient gets adjusted, they are automatically billed. Sometimes they may be billed with a 100% discount i.e. billed $0.00 and you don’t know why. Here are the reasons this may happen: The Agreed Fee Limit has been reached for the active care program. Uncheck ‘Apply Agreed Fee Limit’ or increase the ‘Agreed Fee’. […]
Firstly, Spinalogic itself will not the cause of failure to send. Zurili SMS The easiest way to get your SMS up and running is to use Zurili SMS It’s much better than other SMS providers because it’s: Easy to configure Reliable Easy to troubleshoot Fast Accepts replies and keeps them in threaded conversations in the client […]
Proper function of Spinalogic depends on the proper function of your hardware and network. This is outside of our scope of support. You should have a local IT support person available to assist with these matters. Note that in almost every case, mission-critical issues (i.e. ones that will stop you from being able to practice) […]
Calling must be running in just one place on your network at any given time. It checks to make sure you only have it running on one pc BUT if you run two instances on the same pc, it won’t work and you won’t get any warning. It is simply not designed for this unusual […]
If you are using the PayWay payment gateway from Westpac, you may get a response code that is a bit obscure like this one (in the payment/sale form): To decode these messages, refer to this document from Westpac: PayWay Response Codes
Sometimes you may open a patient’s file and find all their images are super-zoomed-in and you have to zoom them all out again to view properly. The Cause This happens when you try to view a patient’s images but Spinalogic can’t access them on the server – usually due to a network problem. Spinalogic will […]
There are a number of rules applied when patients are being called. Sometimes, you may have Calling working fine but then it won’t call a particular patient. They may appear ‘stuck’ in the hotseats list. Here’s where to look. 1. Preferred Table You can set a patient to only get called to a specific table. If […]
Spinalogic does a lot of communication over your network to keep all the instances around your office in sync. If they are not staying in sync, it’s usually because your firewall is blocking it. Do the following test to check and to allow you to keep working… but you must not leave the firewall off […]
Before troubleshooting email sending, of course you must set it up in the first place! (Same for your SMS settings.) If you’re still having trouble… ** You’ll need some IT knowledge to proceed here. If you’re not sure, get IT support from your IT supplier. ** **Getting your smtp service working is not the responsibility […]
You can have documents print when patients arrive as part of their care program or specific tagged documents. To do this, you need a few things right first. The Best Doc Type to Use You are best to use Microsoft Word documents as you can set them up to mail merge the patient’s name, DOB, […]
If you are definitely not wanting to use the Zero Touch Payment system, you may want to turn off the Zero Touch Service. There is generally no reason so do so, but if you want to, here’s how: Determine which PC has the Zero-Touch Service running This is usually your server but you may have […]
Symptoms: Patients aren’t being called Patients won’t move from Departure Stops, Arrival Stops or Hotseats Can’t Activate / InActivate adjusting tables If you are getting any of these symptoms, it means that Calling is not running on your network. How it works Calling is the app which runs on one machine in your office and […]
You arrive in the morning and when you start up Spinalogic you just get: Major catastrophe such as this is always a result of your network or hardware failure. What to do NOW Here are some quick and easy steps you can take to see if you can fix it yourself: Make sure your server* […]
Problem: when you start a new expert, it takes several seconds to open when other experts are near-instantaneous. Cause: you have an external hyperlink in the first entry of the expert which does not point at something that exists. Processing that link takes time to determine that the link goes nowhere. Solution: Fix the external […]
If you try to Map and don’t see any times at all you can map to (and you know you are not fully booked!) it is probably because you don’t have any shift component for the affected doctor which is marked ‘Adjust’. Go to Settings..Appointments..Hours and check the ‘Adjust?’ box for the shift component the […]
Sometimes we may be unable to see a problem that you are seeing and the best way to show us is with a screen shot. This is where you take a picture of your screen and send it to us. Here’s how to do that: Taking your Screen Shot Use the Snipping Tool. Click the […]
Spinalogic is built on industrial-strength technology and shoud not run slow even with millions of images, documents and patients. If it is running slow, there is something wrong and it will almost always be a problem with the environment that Spinalogic is running on, not Spinalogic. If you think Spinalogic is running OK but you […]
When you install on a new workstation, you may get the following message: “You do not have network permissions to access the Spinalogic data path.” When you click through, you see: This means that your workstation can connect to the Database on the server but cannot connect to the Spinalogic File Share located at the […]
Installer fails saying ‘Can’t install SQL Server’ This usually occurs because you have an old version of Spinalogic installed. To uninstall, go to Add/Remove Programs in Windows, select SQL Server 2005/2008. Click ‘Remove’. Follow the prompts and remove any instance called ‘Spinalogic’.
Normally the Spinalogic Data Importer will just find your old data for you and connect. If it has been successful, you’ll see the green tick button enabled like this: Just click the green tick and you’re done. Troubleshooting Cannot connect to … If you are trying to connect from a different machine, you may get […]
Problem: You click the install button and see a bunch of text instead of installing. Solution: Clear your online app cache. Go to Start menu, select run, enter “rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache” (without quotes). Press enter. Restart your PC.
Occasionally the Zero Touch service may stop running and no transactions are processed. Here’s how to fix it. Determine which PC has the Zero-Touch Service running This is usually your server but you may have installed it elsewhere. There is no way to tell until the next step so make your best guess – probably […]
It’s not possible to flip digital x-ray images until after they’ve been imported into Spinalogic. This is because the digital x-ray format, DICOM, is a static image type that can not be changed once it’s been created. When you import a DICOM image into Spinalogic it makes a copy of it in PNG format, which […]
Make sure the printer is correctly setup under Windows. Microsoft has a page for helping with printer problems here. Secondly, make sure the correct printer is selected in the Spinalogic settings. Please see the Printer Setup page for more help on checking which printer is selected.
Under the Expert settings making sure it does not have the “Patient” check box ticked.
This is most likely caused by too many images waiting to be imported, i.e. 500 plus. Any images that are in the import folder that don’t need to be imported should be deleted or relocated somewhere else. Images that you import should be imported with the option “Delete file after import” so that they are […]
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