You may be using Spinalogic on a tablet like the Microsoft Surface Pro or Go. By default, these are set to use tablet mode. If you find this more convenient, this is fine. There are a couple of considerations however: Arrivals and Checkout These apps are designed to operate in ‘Kiosk Mode’ so there is […]
At the arrivals and checkout stations, patients need to be accurately identified. There are three supported methods. Each have their pros and cons. Finger scanner Pros: The finger scanner is fast, easy and fun. Patients love it. Big wow-factor on day one. Con: They don’t work for everyone. Depends on you patient demographic, but typically […]
The ZT Payment Monitor allows you to view ZT payments processing in real-time as well as dig in to find the cause of any apparent inconsistencies. Go to: You’ll see something like this: The list is currently unfiltered. The first item in the list is selected. You can see the results of the transaction on […]
If you are using Zero-Touch it is much faster and easier to capture card details using a Magnetic Card Reader (MCR) than by typing card details in. This applies to: Zero-Touch PaySchedule PayMembershipCheckout With the MCR, you can read a card in literally half a second and be sure you have it correct. Which Scanner […]
Zero-Touch Pay is a way of enabling patients to make pay-as-you-go retail payment for services but without having to stop at the reception or at checkout. You can also use it for taking payments when the patient is not present such as over the phone. Setup You need a payment gateway configured first. Using Zero-Touch […]
The audit log is incredibly valuable as it allows you to see the precise sequence of activities of everything in your practice.With the audit log you will always know what is happening and can easily retrace a user’s steps if something strange happens. You can access the audit log from different places in Spinalogic: 1. Admin/ […]
Getting your Appointment Types set right is the centre of efficient practice flow. Recommendations: Go through each Appointment Type in detailDon’t have more Appointment Types than you needName them sensibly – start related ones with the same root so they group together e.g. ‘Adjustment – Child’ and ‘Adjustment’ NOT ‘Child Adjustment’ and ‘Adjustment. Open the […]
Here are the technical details on the rules governing when the ZT service processes transactions. The General Rules The ZT Service looks for transactions to process 1 minute after it first starts up and then every minute thereafter, if the previous processing loop is not still processing transactionsAny scheduled payments or membership payments are processed […]
Calling settings determine how patients are called to your adjusting tables. Adjust them to get your perfect Calling flow. Tables: List of your calling destinations. Typically these are only the tables in your Adjustatorium or Adjusting rooms, not exam rooms or other therapy rooms. (See Calling settings for long appointments.) Use the ‘+’ and ‘-‘ […]
The calling system is specifically designed to optimise the efficiency of practitioners who see 6 or more patients per hour. This is normal for Chiropractors, but uncommon for Special Appointments, Massage Appointments and pretty much any other visit. Firstly, we don’t recommend you set your exam room or massage room as a calling destination. Instead, […]
If you use fingerprints to allow easy patient registration, you may wonder just what exactly is stored? When you do an initial scan the fingerprint you see an image on the screen with red registration points. The fingerprint image itself is never stored, only the location and orientation of each of the registration points. These […]
Much of your communication with patients is scripted and with a good set of Email and SMS templates, you can cover some 95% of your messaging needs. Not only is it quicker, you can be sure that you cover all the essential points without missing a thing. What is and Email or SMS Template? The […]
With our Medipass integration, you no longer need a HICAPS terminal. Medipass connects to HICAPS, enabling health providers to send a payment request to patients, who only need to pay the gap between the invoice amount, and what their private health insurer pays. First Steps To use HICAPS, you must first have a HICAPS account. […]
Welcome to Spinalogic. Here’s how your setup will move forward from here. 1. Progress Documentation and Notification You will receive a link to a shared spreadsheet on Google Docs. This is where we will track the progress of your setup. We call it your ‘Site Setup Spreadsheet’ or SSS. You can access it at any […]
An appointment can have the following statuses: Pending – the appointment is not fulfilled and has not yet fallen due Fulfilled – the patient has attended the appointment and been processed out of the arrival queue Cancelled – the appointment was cancelled by a user cancelled – the appointment was cancelled by the Patient Safety […]
When a patient arrives and has their adjustment processed, their appointment is automatically fulfilled by Spinalogic. If you have an appointment seeming to not be fulfilled check the following possible causes: The patient has two appointments. The first is fulfilled, the second of course is not. ** This is the most common cause of un-fulfilled […]
It’s easy to send an SMS to a selection of your patients. Go to Admin..Broadcast SMS: You will see this: 1. Select SMS or Email against “Type” 2. Use the field right under “Type” to select the desired template and the “Edit Templates” to either make any changes to the desired template or create […]
To generate a ‘Full Clinical Report’, on your Spinalogic, right click on the name of the patient that you wish to generate the report from.. ‘Clinical’.. ‘Documents’.. ‘Clinical Report’. (See screenshots) You can select ‘Report Template’, say, ‘Full Report’. You can also use the Presets (Since Last Exam, Last Adjustment, All Patient Data, etc.) or […]
The Spinalogic Zero-Touch Payment system has been in operation for over 10 years and reliably processed over 1 million transactions. If you have an apparent discrepancy, it is unlikely to be an error in the ZT processing. Here is how to understand these transactions in detail. Key Background on the Zero Touch (ZT) Service Automated […]
For Spinalogic’s data protection and security purposes, images cannot be removed or deleted once entered into the system. An image, however, can be re-assigned if the CA realizes that it was for a different patient. How to Re-Assign An Image Right click on the name of the patient.. Images.. Right click on the image that […]
Role-Based Access gives a fine-grained security access control. Changes will affect who can see what in your office including in reports. Please review settings and make sure they suit your needs. Setting Access Permissions Go to Settings.. Security.. Groups.. You can see the list of Access Permissions for each group. To add or remove permissions […]
To use Zero-Touch Payment, you need to have a payment gateway to accept payments. You can use Paypal, but if you have an Unlimited License, we recommend Stripe as it gives an easier resulting solution. To use it you need to 1. Set up your PayPal account to receive payments, 2. have a PayPal Pre-Approval […]
Here you set the general settings for your appointment booking system. Open here: You’ll see something like this: Here is how to use each setting: Book interval (min): This is the height of each line in your appointment book. It determines the granularity of appointment start times. e.g. for starts of 9:00, 9:15, 9:30 etc, […]
There are several ways you can get list of patients depending on what you’re wanting to do with them: 1. View all patients: enter ‘*’ (no quotes) in the patient search box. Inactives show in grey. Type a few letters as per normal to filter down. 2. Get list for marketing: Admin..Reports..Mail Merge (at the […]
The Problem Spinalogic has a built-in viewer for looking at PDFs. It is fast and easy to use. However, it can only view normal plain PDFs, not ones with internal compression. If you try to view PDFs that have been created with compression, they will display blank or corrupted. The Solution Option 1 When you […]
There are a few steps to getting a new practitioner set up. Create the Practitioner as a User You will need Practice Manager credentials to do this. Open Settings..Security..Users: Click the ‘+’ under the list of Users to add a new one: Enter the details of the new Practioner: Username: this is what will be […]
Timing between the different parts of Spinalogic is essential to proper coordination of the parts. To work properly, all PCs on your network must have the correct time and timezone. Spinalogic Startup On startup, each Spinalogic module (Workstation, Arrivals, Calling and Checkout) do a quick check of your system time against reference time servers. If […]
You can set what prints on a statement or receipt to describe a service to make it easier for insurers to pay while maintaining a more meaningful name for internal use. Go to Settings..Financial..Products. Find the ‘Name on insurance statement’ field: Set this to be what you want to print on your statements and receipts. The […]
A ‘Mobile Appointment’ is an appointment type that can look forward or back when the patient arrives to save the front desk from having to reschedule the appointment. Here’s how it works: If the patient has an appointment that day, they are process as normal. i.e. it makes no difference. If the patient does not […]
Zero-Touch Payments The Zero-Touch Service (ZTS) checks for outstanding payments to process every 60 seconds. When you post a transaction to Zero Touch either by updating a patient record at the adjusting table or manually in the Payment-Sale form, it will take up to 60 seconds for the transaction to be submitted to your payment […]
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