Spinalogic can send html formatted emails. The template editor has a set simple html creation tools, but what if you want to send a fully formatted fancy HTML email? Easy. Use Microsoft Word and edit using the tools you already know how to use. You can do this for a email template or for a […]
Sometimes you might want to open, say, every second Saturday, or the first Monday of the month. Here are the options for doing this: 1. Create two shift sets and set them for alternating weeks. http://spinalogic.org/support/irregular-hours-setup/ 2. Create the time for every week and then enter some ‘BLOCK OUT’ appointment type that you can apply […]
A patient can pay more into their account than they have received products and services. This extra credit is held as ‘Pre-Paid Credit’ that you can then use to pay for products or services later. Spinalogic has some useful features to make the management of pre-paid credit easy. Pre-Paid Credit can only be used by […]
It’s easy to send an SMS to a selection of your patients. Go to Admin..Broadcast SMS: You will see this: 1. Select SMS or Email against “Type” 2. Use the field right under “Type” to select the desired template and the “Edit Templates” to either make any changes to the desired template or create […]
It’s easy to send an email to a selection of your patients. Go to Admin..Broadcast Document You will see this: 1. Create your email Enter the subject for your email in the ‘Subject’ field. Enter the email body in the ‘Email’ field. You can use the merge fields shown – wrap them in ~ to […]
Adding a locum is as easy as you would add a new practitioner on Spinalogic. Adding a Locum: Go to Settings..Security..Users: Add the new locum – click the green ‘+’ under the list of users. Be sure to complete the fields fully. Make sure you enter their family name and given names as these […]
Schedule Pay is one method of payment arrangement you can make with your patients. Here’s how it works. Overview With Schedule Pay, you are making an agreement with the patient to pay off a care plan with a series of scheduled payments. You can take a deposit amount and then payments on various intervals to […]
There will be scenarios where in an image will not be displayed whenever the doctor called in the patient for adjustment. To set and make sure the images will appear during an adjustment, check and go to the patient’s Clinical Record.. Review.. Image Set (down the bottom of the page) Click the letter ‘A’, make […]
Spinalogic support is delivered primarily by ‘ticket’. Each Support Ticket has a subject and then your messages and our replies, much like an email or other message thread. There are some important things for you to understand about using support tickets so you can get the most out of them. Meaningful Subject Make sure the […]
Stripe is a convenient gateway for using Zero Touch automated payments. When you take a payment via the Stripe gateway, a transaction appears on the credit or debit card statement for the patient showing the payment has gone through. Here are some notes on those transactions so you can avoid surprising patients. Appearance on statement […]
There are a number of preferences you can set for an individual patient. Go to Patient..Admin..Family. Select the ‘Patient Preferences’ tab. It will look something like this: Calling Options Keep With Selected Doctor for Mapping and Calling: Check to keep patients segregated to their preferred Doctor when more than one Chiropractor is adjusting at the […]
If you have a third party paying for patients such as Medicare, and Insurer, or another person, you can configure the Third-Party Payer setting custom limits and payment amounts. Open Third-Party Payer settings: You will see something like this: Payers Click the green ‘+’ button to add a new payer. Allow Negative Balance If checked, […]
In Spinalogic Imaging, you can add a body map (aka body schematic) to the image set for a patient. Here’s how to change the default image if you want to use your own. **WARNING** You’re going to be editing some files deep in Spinalogic. If you are not comfortable doing this, get someone else to do it […]
Access to reports is limited according to your role. For the purpose of reports, there are three roles: PM, Doctor and CA. A given user can have more than one role. Your roles are displayed on the reports page below the list of reports: PM (Practice Manager) Role The PM can access all reports. Doctor […]
Patients in Spinalogic can be grouped by family. This is helpful for putting all family members on the same statement and allowing you to see the names and ages of other family members when adjusting. Sometimes you may need to re-group family members – move a member out or move one in. Here’s how: Go […]
There are four types of images that you can capture into Spinalogic: X-ray Patient Photo Posture Photo DICOM Often you will want to import images from your camera or received as attachements in an email into the patient record. There are 4 folders on your server that are monitored by Spinalogic for this purpose. If […]
When you use a camera to take a picture of a patient posture or x-ray, there is always going to be geometric distortion present. However, with care, you can minimize this and get good clinically meaningful images. The key principle is to ensure the most important part of your image is centred on the axis […]
Once Spinalogic is installed on any given workstation, the modules you selected start up and update automatically. But you can easily change what runs on any PC anytime. Here’s how. 1. Close Spinalogic. 2. Hold down the shift key and start Spinalogic. Keep the shift key down until you see the Licence Agreement: Click Agree and […]
The Practitioner Directory allows you to keep track of associated practitioners in a patient’s case such as their medical doctor, podiatrist etc. When set up correctly, you will build up a log of communications you have had with each practitioner. It’s also useful as a place to keep contact details of practitioners you may refer […]
Backing up your data is absolutely critical. It’s not if, but when. One day, your server will fail and you will lose data. So please, please have a good backup in place and one that is working! Here are some guidelines. You can send the link for this page to your IT guy to help […]
To really get the most from Spinalogic, you need to have your equipment set up. Here are some pointers. Arrivals PC To allow patients to arrive themselves you need an arrivals pc. This is any standalone pc that is near your entrance. It needs speakers to announce to the patients when they register, and a […]
Tracking your promotions is critical to knowing where your patients are coming from and how you can get more. Setting up To track them, you must first set them up. Go to Settings..Admin..Promotions. You’ll see this: Promotions fall into two groups of two making a total of four main categories: Internal and External, Those that […]
When a ZT payment fails, the ZT service takes the following steps: It creates a departure stop (so you see it straight away) It sends the patient a text and It creates an arrival message. This will translate to a stop when the patient next arrives. It sends the patient an email! You can use this to […]
Remote Utilities is remote access software that allows Spinalogic support to access your PC and provide assistance. Here’s how to install: 1. Download the Remote Utilities Host You can download the software you need directly from here. 2. Install the Remote Utilities Host Run the software to you just downloaded to install. Just click next and […]
It’s been said by internet marketers that ’email is the most powerful and most underused marketing tool’. Now with Spinalogic you can easily email your patients directly – no more need to upload to MailChimp or aWeber. And what make this really cool is you can easily break your patients into groups for different […]
Here are some notes on the reports to help you interpret their meaning. If you need details on a report not included here or need more details on a report, please submit a support ticket. Financial Billed By Doctor Shows the dollar amounts billed by the doctor for services rendered between From date and To […]
Ok, so this is cool :0 You can shut down every pc in your office with a single click. How’s that for lazy? Here’s how. Set it up Firstly, on the pc’s that have Spinalogic installed AND that you specify will shut down. So go to each pc you want to shut down in a […]
You can very easily transfer patient information from one Spinalogic practice to another via the cloud. Here’s how: 1. Get the Practice Key from the practice you want to send to. It’s easiest for them to email it to you. Have them go to Admin.. Retrieve Patients from Cloud. They click the ‘Send Practice Key’ […]
The Spinalogic Checkout Station allows patients to make unattended retail payments – great for patients who are not ready for membership or pre-pay or if you just like to do retail. Here’s how to set up your new Checkout Station: Things you need Required PC – any old pc will do Numeric keypad – for […]
You have your standard fee for your services but for some patients you may want to charge a different fee. How do you do this? Open the Patient’s Account Right-click the patient, Admin..Accounts See the ‘Service Discount’. It is 0% by default meaning there is no discount for that patient. Your default service fee (for […]
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