Zero Touch Service Timing

By On March 30, 2019 · Leave a Comment

Here are the technical details on the rules governing when the ZT service processes transactions. The General Rules The ZT Service looks for transactions to process 1 minute after it first starts up and then every minute thereafter, if the previous processing loop is not still processing transactions Any scheduled payments or membership payments are […]

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Zero Touch Payment Gateway – Paypal

By On April 11, 2018 · Leave a Comment

To use Zero-Touch Payment, you need to have a payment gateway to accept payments. You can use Paypal, but if you have an Unlimited License, we recommend Stripe as it gives an easier resulting solution. To use it you need to 1. Set up your PayPal account to receive payments, 2. have a PayPal Pre-Approval […]

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Zero-Touch Payment Failures

By On April 15, 2014 · Leave a Comment

When a ZT payment fails, the ZT service takes the following steps: It creates a departure stop (so you see it straight away) It sends the patient a text and It creates an arrival message. This will translate to a stop when the patient next arrives. It sends the patient an email! You can use this to […]

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Turn off Zero Touch Service

By On October 22, 2012 · Leave a Comment

If you are definitely not wanting to use the Zero Touch Payment system, you may want to turn off the Zero Touch Service. There is generally no reason so do so, but if you want to, here’s how: Determine which PC has the Zero-Touch Service running This is usually your server but you may have […]

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Patient How-To Docs for PayPal

By On August 26, 2012 · Leave a Comment

Zero-Touch is a simple and powerful billing system. The only obstacle to using it is getting the patient set up in the first place. Here are a couple of How-To Docs you might want to print out and laminate and keep handy for your patients when setting up their account: 1. Approving your Pre-Approval This […]

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Authorizing PayPal Agreements with your Clinic iPad

By On August 26, 2012 · Leave a Comment

The easiest way to get your patients to authorize their PayPal Pre-Approval Agreement (PPPAA) is to send the link to your office iPad (or other tablet) and have them do it on the spot. This way you don’t need to depend on them to do it when they get home, or bring the around to […]

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Setting up and using Zero-Touch

By On August 23, 2011 · 1 Comment

A series of video tutorials to set up and use the cool and easy zero-touch payment system.

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Troubleshooting Zero-Touch

By On August 21, 2011 · Leave a Comment

Occasionally the Zero Touch service may stop running and no transactions are processed. Here’s how to fix it. Determine which PC has the Zero-Touch Service running This is usually your server but you may have installed it elsewhere. There is no way to tell until the next step so make your best guess – probably […]

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Zero-Touch Fees

By On August 21, 2011 · Leave a Comment

Fees for Zero Touch Payment depend on your gateway.  Zero Touch supports PayPal, eWay and Stripe. PayPal There are two fees to use Zero Touch Payment – a small Spinalogic fee and a PayPal fee. Spinalogic charges an AUD$0.20 fee per transaction. This is billed as an AUD$1.00 fee on every fifth transaction. This fee […]

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Pre-Approval Agreements

By On August 21, 2011 · Leave a Comment

Zero-touch depends on you having a pre-approval agreement in place with the patient. This agreement is where the patient authorizes your practice to take payment from them via PayPal. You cannot use zero-touch with the patient until the commit to such an agreement. The agreements last for 365 days, allows a maximum of 100 transactions, and […]

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Zero-Touch Payment

By On August 21, 2011 · Leave a Comment

Zero-Touch Payment is an advanced automatic payment system exclusive to Spinalogic. It allows total automation of patient payments removing this responsibility from your front desk. It also eliminates errors and the possibility of losing cash. Zero-Touch Payments can be used with Schedule Pay, Autobill, Membership and, of course, Zero-Touch. Zero-Touch payments are resolved through a […]

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