Support Hours

All Spinalogic support is unlimited and delivered primarily by ‘ticket’.

Our Support hours are between 9:00 AM and 5:00 PM AEST exclusive of observed holidays. During the week a support representative will usually respond to your tickets within 24 hours. However you may experience delays around holidays. 

Upcoming 2022 Holidays where support will be delayed:

  • Thursday the 13th and Friday the 14th of October (TRP conference – see you there!)
  • Friday the 25th and Monday the 28th of November (Honeymoon!)
  • Monday the 26th of December to Monday the 2nd of January 2023 (Christmas)

Urgent Support:

Most urgent support is hardware or network related for example your computer is broken or the internet has died. However if you have a mission critical Spinalogic issue outside of support hours please do the following:
1. Send through a ticket
2. Wait for the automated reply that will include your ticket ID, note this down.
3. Send an SMS to: 0400 117 288 with URGENT and the ticket ID.