Spinalogic Backup Service SLA

This SLA for Data Backup Service (the “Agreement”) is entered into by and between Spinalogic Australia Pty Ltd, (“Service Provider”) and each practice using our service, (“Customer”).

Service Description

• Service Provider shall provide a data backup service (the “Service”) to Customer, which shall include:

• Regularly scheduled backups of Customer’s data

• Storage of backup data in a secure and redundant off-site location

• Ability to restore backed-up data upon request

Service Availability

Service Provider shall use commercially reasonable efforts to ensure that the Service is available at least 99.9% of the time each month. Service Provider shall notify Customer of any planned downtime and will schedule such downtime during off-peak hours.

Backup and Restoration

Service Provider shall perform backups of Customer’s data as scheduled and store such data in a secure and redundant off-site location. In the event of data loss, Service Provider shall use commercially reasonable efforts to restore Customer’s data from the most recent backup. The maximum allowable time for data restoration is 2 business days unless hampered by technical issues outside of the Service Provider’s control.

Data Security

Service Provider shall take reasonable measures to ensure the security and confidentiality of Customer’s data. Service Provider shall use industry-standard encryption protocols to protect the transmission of data between Customer and Service Provider.

Customer Support

Service Provider shall provide business hours customer support for the Service, which shall include assistance with backup and restoration of data. Business hours are 9am – 5pm Monday to Friday AEST excluding public holidays.

Service Pricing

Service Provider shall charge Customer according to the volume of data stored for the Service. Payment shall be made monthly in advance to the Customer’s credit or debit card. If the volume of data stored exceeds the allocated amount for the service tier in use, the fee will be automatically adjusted to suit. The Customer will be advised of any such change.


Either party may terminate this Agreement upon 30 days’ written notice. In the event of termination, Service Provider shall delete all Customer’s data from the backup storage.

Limitation of Liability

Service Provider’s liability for any damages arising out of or related to this Agreement shall be limited to the total fees paid by Customer to Service Provider for the Service during the 12 months preceding the event giving rise to the claim.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Queensland.

Clinical record keeping to fulfil your compliance obligations

In today’s world of ever-increasing standards it is reaching the point where it is no longer practical to use paper records to fulfil your compliance obligations. Your paperwork needs to meet and exceed the requirements of your registration board and your patient’s insurers. You also need those records to be rock-solid in a court of law where the weight of expert opinion comes from medical specialists, not chiropractors.

Continue reading “Clinical record keeping to fulfil your compliance obligations”

Spinalogic makes more firsts

Spinalogic has been serving the Health Care community since 2001. In that time, we have brought more innovative ‘Firsts’ to practices than anyone else.

  • First to automate patient triage with fingerprint recognition
  • First to natively handle DICOM images
  • First to do digital Chiropractic line analysis on x-ray
  • First to automatically calculate leg-length inequality
  • First to enable automatic payment for services without stopping at the front desk
  • First to have inbuilt debt collection Continue reading “Spinalogic makes more firsts”

The Three Principles of Right Technology – 3 Moore’s Law

What does 3 Moore’s Law mean to your practice? It’s simple. If you are not using this technology in your practice you are missing out on harnessing an exponential driving force that is fuelling growth across the planet.

In 1965, Gordon Moore (co-founder of IBM) wrote a paper where he noted that the density and performance of electronic devices had doubled approximately every 2 years from 1958 through to 1965. He predicted that this trend would continue “for at least ten years”.

Ten years later, there was no sign that this increase in hardware performance had slowed down and others predicted it would continue “for at least ten more years”.

Continue reading “The Three Principles of Right Technology – 3 Moore’s Law”

The Three Principles of Right Technology – 1 Pareto’s Principle

Using the right technology in your practice gives you tremendous leverage to increase your success, save time and make life generally more fun… but only if it is the right technology. If it’s not, you can actually make your office less efficient as your team is strangled by PC woes.

The Three Principles of Right Technology govern what works and what doesn’t and they are well-studied in business circles. They are Pareto’s Principle, Pilzer’s wealth formula, and Moore’s law. They have a powerful synergy and you can easily use all three of the together in your practice to get greater results in less time with a lean and efficient team leaving you free to spend more time doing what you want.

Let’s talk about each of these principles in turn and then bring them all together at the end. Continue reading “The Three Principles of Right Technology – 1 Pareto’s Principle”